Service Terms & Conditions

 

Cancellation Policy

We understand that circumstances may arise where you need to cancel or reschedule an appointment. Our cancellation policy is designed to balance flexibility with the need to ensure continuity of care for all clients.

  • Standard Cancellations (48+ hours' notice):
    If at least 48 hours' notice is provided, we are happy to reschedule your appointment to a more suitable time or provide an alternative service where appropriate.

  • Short-Notice Cancellations (Less than 24 hours' notice):
    A 100% cancellation fee may apply if an appointment is cancelled with less than 24 hours’ notice.

  • Emergency Situations (e.g., hospitalisation, sudden illness):
    In exceptional cases, such as medical emergencies, fees will be reviewed on a case-by-case basis.

  • No-Shows / Same-Day Cancellations:
    If you do not attend a scheduled appointment or cancel on the same day, a 100% cancellation fee may apply.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please notify us as soon as possible via email or phone.

If you do not attend or cancel on the same day, the full session fee will apply.

Illness Policy

Hunter Functional Health is committed to providing a safe and healthy environment for our staff, clients, and families. This policy applies to both clinic-based and community sessions (e.g., home, school, childcare).

When to Reschedule Your Appointment

Please contact us as soon as possible to reschedule if you or your child are experiencing:

  • Fever (above 37.5°C)

  • Cough, sore throat, or difficulty breathing

  • Vomiting, diarrhea, or gastro symptoms (must be symptom-free for 24 hours before attending)

  • Contagious conditions such as conjunctivitis, COVID-19, influenza, or chickenpox

Session Cancellations Due to Illness

We understand that illness is sometimes unavoidable. We encourage families to notify us as soon as possible if their child is unwell.

To ensure the well-being of all children, families, and staff:

  • If a client arrives unwell, the session may need to be cancelled.

  • If a session is cancelled on the day or without adequate notice, a cancellation fee may apply.

  • If you are feeling well enough to participate but prefer to avoid in-person contact, we may be able to offer a telehealth session or alternative support (is appropriate) This can be arranged with appropriate notice given.

Privacy Policy

Hunter Functional Health’s privacy policy is shaped and governed by Australia’s Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs), effective from 12 March 2014, as required by registered allied health practitioners.This privacy policy has been implemented to inform you of the collection and use of your personal information and discloses the company’s privacy practices, including what type of information is gathered, how information is used and with whom information is shared.

  • Hunter Functional Health collects majority of your personal information when you contact us directly, by phone, email, text via the Hunter Functional Health website, Cliniko or during your visit to Hunter Functional Health and any registration you make to receive information, including via email newsletter sign up.

    As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. The personal information which Hunter Functional Health collects and holds includes but is not limited to:Your name, address, email address, gender, date of birth, occupation, contact information, emergency contact information, your health care professional, medical and personal history, billing and purchase history.

    All physical personal information collected is stored and secured in a lockable storage unit, within a secured premise. Patient information is also stored electronically on a secure server within the Hunter Functional Health premise. Sensitive payment information such as credit card details are not stored either manually or electronically.

    On consultation with Hunter Functional Health, electronic documents are completed by each patient, independent of the health practitioner, if they are over the age of 18 and of sound mind to do so. If an interpreter, or clarification is required to complete the form to the best of their understanding, the patient is to notify the health practitioner as early as practically possible. If the patient is under the age of 18, their legal guardian is to provide the information, with the minor’s consent.Should the health practitioner require further clarification of information offered by the patient, with patient consent, clarification will be sought from their doctor or other health professional.By providing Hunter Functional Health with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this Privacy Policy.

  • Hunter Functional Health will only disclose information in accordance with the Privacy Act. This means personal information may be disclosed:

    • for the purposes for which we have advised it has been collected, and for purposes that the individual would reasonable expect;

    • where we have the consent of the individual to do so;

    • for law enforcement or regulatory purposes

    • under other circumstances where permitted under the Privacy Act.

    The patient’s medical and personal information obtained by Hunter Functional Health will not be disclosed for direct marketing purposes or to any overseas recipients.

  • Users can visit Hunter Functional Health’s website without revealing who they are or other personal information. Hunter Functional Health will not collect any personal information about visitors to this website except when they knowingly provide it via the booking form links. Information may be collected for statistical, reporting and maintenance purposes when visiting Hunter Functional Health’s website. This information is used to administer and improve the performance of Hunter Functional Health ‘s website and will not be used to identify you. 

    Cookies
    Hunter Functional Health may use “cookies” on the Hunter Functional Health website. These are small text files, which are placed on your hard drives by some websites to store information. Cookies are used as a means for our website to remember your preferences and are thus designed to improve your experience. Cookies may collect and store personal information about you. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Just check with your browser on how to do so.

Notice
Hunter Functional Health reserves the right to change this Privacy Policy from time to time based on changes to government legislation and operational requirements.

Disclaimer

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, Hunter Functional Health is not responsible for any errors or omissions, makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any results obtained from the use of this information is not the responsibility of Hunter Functional Health. It is recommended you consult your practitioner or other health care professional of your choice for individual advice.

In no event will Hunter Functional Health, partners, agents or employees thereof be liable for any decision made or action taken resulting in loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from your use, or misuse, of this website or the information being inaccurate or incomplete in any way, even if advised of the possibility of such damages.

Certain links in this website connect to other websites maintained by third parties over whom Hunter Functional Health has no control. Hunter Functional Health makes no representations as to the accuracy or any other aspect of information contained in other websites. The inclusion of any links on Hunter Functional Health’s website does not imply a recommendation or endorse the views expressed within.

Every effort is made to keep the website up and running smoothly. However, Hunter Functional Health takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Complaint
If a patient chooses to complain about a breech of the Australian Privacy Principles, they are to complete an online Privacy Complaint form, offered by the Office of the Australian Information Commissioner (OAIC). Hunter Functional Health will respond as directed by their lawyer.